The percentage of incidents resolved within agreed fix times has increased from 92% to 97%.
The number of Emergency Changes over a twelve month period has halved.
The number of Security Incidents in a year has reduced by over a third.
The percentage of all calls breaching SLA’s has fallen from 15% to 6%.
The number of complaints in a year has tumbled by almost 80% and the issues that are being raised are manageable and relatively minor, as opposed to being more fundamental.
Customer satisfaction has improved and the number of low satisfaction scores has reduced by 65%.
The volume of Changes in a year has reduced by 18%.
AGS - ISO 20000 Certification Process
AGS has a unique approach of certification which complies with the requirement for bodies providing audit and certification of management system.
Click hare to know about more information of the certification process by AGS
